We understand the challenges and uncertainty planning travel this year. In order to accommodate our guests as well as to facilitate new bookings in an uncertain climate, we are offering a penalty FREE policy.
New bookings confirmed between 1st September 2020 and 31st January 2021:
- Once the booking is confirmed, the standard payment terms apply:
- A 20% deposit is due within 5 days of reservation.
- The full balance payment is required 14 days prior to arrival.
- The following flexible cancellation fees are applicable:
- Cancellation more than 14 days before arrival: 0 % cancellation fee. The deposit paid will be refunded within 14 days or held as credit applicable to future bookings.
- Cancellation within 14 days before arrival: 100% cancellation fee.
The above is applicable for all travel date except festive season. This flexible cancellation terms are valid only subject to payment of the deposit.
Where cancellation fees apply and in the following cases only: 1) Entry ban to Tanzania, 2) Quarantine on entry to Tanzania 3) No Airlines operating 4) Travel ban in originating country, a credit note valid 15 months will be issued for the same guest for the amount received, minus an administrative fee:
- Low, shoulder and high season: 5% of amount received
- Festive season: 20% of amount received